eBay Sells Out Seller on No Checks Policy
Tells Buyer to Leave Feedback, Only Buyer was Really Seller
By Chris Crum
This ought to ruffle some feathers. An eBay seller forwarded an email they received from an eBay customer service rep. to Ina Steiner at AuctionBytes. Now, the seller's original email was looking to seek help from eBay because having no PayPal account, a buyer wanted to pay this seller with a check. The seller looked to eBay on how to proceed, because of course last year eBay began enforcing a no checks or money orders policy. Steiner writes:The eBay customer service representative apparently skimmed the letter and thought it was the buyer who had sent eBay the email. He replied to the seller, thinking his letter was going to the buyer in the transaction. Nowhere in the response to the "buyer" did the representative explain that it was eBay's policy to ban sellers from accepting checks.Rather, the rep apologized to the buyer for the difficulty he was having with the transaction, and encouraged him to contact the seller. But the real punch line is this part of eBay's letter to the supposed buyer: "If you're still unable to reach the seller by email or by phone after a reasonable amount of time, we encourage you to leave appropriate Feedback. This will alert other bidders about your experience. Here's how to leave Feedback,..." eBay sellers will love that part considering the enormous amount of frustration voiced by many of them about eBay's feedback policies. To be clear, I don't have any personal vendetta against eBay, but these stories just keep popping up.(mrprab : WPN)
By Chris Crum
This ought to ruffle some feathers. An eBay seller forwarded an email they received from an eBay customer service rep. to Ina Steiner at AuctionBytes. Now, the seller's original email was looking to seek help from eBay because having no PayPal account, a buyer wanted to pay this seller with a check. The seller looked to eBay on how to proceed, because of course last year eBay began enforcing a no checks or money orders policy. Steiner writes:The eBay customer service representative apparently skimmed the letter and thought it was the buyer who had sent eBay the email. He replied to the seller, thinking his letter was going to the buyer in the transaction. Nowhere in the response to the "buyer" did the representative explain that it was eBay's policy to ban sellers from accepting checks.Rather, the rep apologized to the buyer for the difficulty he was having with the transaction, and encouraged him to contact the seller. But the real punch line is this part of eBay's letter to the supposed buyer: "If you're still unable to reach the seller by email or by phone after a reasonable amount of time, we encourage you to leave appropriate Feedback. This will alert other bidders about your experience. Here's how to leave Feedback,..." eBay sellers will love that part considering the enormous amount of frustration voiced by many of them about eBay's feedback policies. To be clear, I don't have any personal vendetta against eBay, but these stories just keep popping up.(mrprab : WPN)
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